Overview

We want you to feel confident when purchasing from EWB Australia.

This policy outlines your rights and our obligations under the Australian Consumer Law (ACL) and, where applicable, the General Data Protection Regulation (GDPR). Nothing in this policy limits or excludes your rights under Australian consumer law.

Digital Products

Our digital products include downloadable resources such as guides, toolkits, templates, and online materials.

Because digital products are delivered immediately and cannot be returned in a physical sense:

• Refunds are generally not available once a digital product has been downloaded, accessed, or used
• This does not apply where the product is faulty, not as described, or otherwise fails to meet consumer guarantees under the ACL

Consumer Guarantees (Australian Consumer Law)

Under the Australian Consumer Law, you are entitled to a remedy if a product or service has a major problem, including if it:

• Is unsafe
• Is significantly different from its description or preview
• Does not perform as promised or reasonably expected

Depending on the issue, you may be entitled to a refund, replacement, or repair.

Voluntary Refunds (Where Applicable)

In limited circumstances, and at our discretion, we may offer a voluntary refund within 30 days of purchase where a digital product has not been downloaded or accessed.

This voluntary refund period is in addition to — and does not replace — your rights under Australian consumer law.

Non-Returnable Items

Unless required by law, the following are non-returnable:

• Downloaded or accessed digital content
• Digital resources such as eBooks, guides, templates, or online materials

Services

For services such as consultations, coaching sessions, or professional services:

• Refunds are assessed on a case-by-case basis
• Missed sessions, late cancellations, or changes of mind are generally non-refundable unless required by law

Specific service terms may apply and will be provided at the time of booking.

How to Request a Refund

To request a refund or raise a concern, please contact us at enquiry@ewbaustralia.com.au with:

• Your order details
• A brief description of the issue

We assess all requests in line with consumer guarantees and applicable law.

If approved, refunds are processed within 7–14 business days to the original payment method.

Exchanges

We may offer a replacement or alternative access where a digital product is defective or not as described.

Delivery

All products are delivered digitally. No shipping costs apply.

Need Help?

If you have any questions about this policy or your consumer rights, please contact us at enquiry@ewbaustralia.com.au.